Policies & FAQ

Friday and Saturday orders under $500 must be picked up at Balloontique by Rosy, 1241 West Main Street, Fort Wayne, Indiana 46808. Weekday delivery is available with limited availability and no order minimum. No Sunday pickup or local delivery is available.

DIY kits are available for scheduled curbside pickup and eligible local delivery. Shipping is also available and calculated at checkout. We ship on business days only, so orders placed over the weekend go out the next business day.

Online pickup and delivery orders require at least 72 hours' notice. We do not offer same-day pickup or delivery. Requests made with less notice can only be considered by contacting Rosy first and may incur a rush fee. Availability, exact colors, characters, and specialty items cannot be guaranteed for short-notice requests.

A 50% non-refundable deposit is required to book. All deposits are non-refundable. Checks are accepted but must be received before the installation date. Payments made after their due date are non-refundable. Payment schedule: • Orders under $200: due 1 month before the event • Orders under $1,000: due 2 months before the event • Orders under $5,000: due 4 months before the event Credits will be issued in the case of a cancellation; deposits and payments made after the due date remain non-refundable.

Once your estimate is approved, no changes may be made to your order. Every order is custom-made and perishable, so all sales are final and we cannot accept returns, exchanges, or refunds once an order is confirmed.

We take every reasonable precaution to secure installations, but outdoor balloons cannot be guaranteed against popping. We are not responsible for damage, injury, or balloon loss caused by weather, misuse, improper transport, handling, or storage after pickup, delivery, or setup. Heat, direct sunlight, and wind can damage balloons. Dark-colored balloons absorb more heat and are especially vulnerable to expanding and popping. We do not recommend balloon shine in direct sunlight because it can increase heat exposure and make balloons more likely to pop. For the longest-lasting display, keep balloons indoors at room temperature and away from heat vents, air-conditioning drafts, rough surfaces, pets, and sharp decor. Helium-filled latex balloons typically float for about a day. Foil balloons may float for several days to a week. Air-filled garlands and columns often last a week or more indoors. If something is wrong with your order, contact us immediately so we can help.

Custom digital mockups are available upon request for an additional $150.

We only install inventory and products purchased and owned by Little Flower Events by Rosy. If you provide a backdrop or do not have a backdrop, balloon service is pickup and self-install only. These are called Grab & Go Garlands. We do not inflate balloons purchased anywhere other than Balloontique by Rosy. This policy protects the quality, safety, and consistency of every event design.

Please include your budget when submitting an inquiry. We will always ask, “What is your budget?” This helps us recommend a design that is realistic for your budget, beautiful, and aligned with your vision.

Book online: thinkrosy.com Email: littleflowerevents@outlook.com Emergency only: phone or text 260-777-0078 Business hours: Monday-Friday, 8:00 AM-5:00 PM Response times are limited on Friday. Messages received Saturday or Sunday will be returned the next business day.

By submitting payment and/or approving your estimate, you agree to all terms listed on this page.

Thank you for supporting our small business, trusting our creativity, and allowing us to bring your events to life. — Rosy Daniel Owner, Little Flower Events by Rosy & Balloontique by Rosy